Two Storey Building: Customer Survey

Customer Survey

General Contractors * Custom Homes * Renovations

Quality Craftsmanship and Professional Management of Your Building Project

Name: *

Email: *

Pre-Project Preparation	Yes	No
1. Did we take the necessary time to understand your needs and listen to your concerns?
2. Did we work with you to facilitate your design process?
3. Did we make suggestions that improved or enhanced your ideas?
4. Did we explain our estimating process and was it clear to you and did the detail in it give you the information you needed to make your decisions?
5. Did we provide scheduling information in advance of starting the project?

Project Management	Yes	No
1. Were you satisfied with the quality and craftsmanship of the work we did for you?
2. Is there a particular area in which we could have done a better job?
3. Did we stay close to the original schedule & clearly update you on changes?
4. Did we effectively update you on the status of your project? If not, how could we have communicated with you better?
5. Did we respect your property and your daily routine while working on your home?
6. Did our subcontractors do the same?

Post-Project Follow Up	Yes	No
1. Did we work with you to compile a punch-list for final to do items for your project and did we finish those items to your satisfaction?
2. Did we explain to you our billing process and did we adhere to it?
3. Did we explain the reasoning behind any change orders to your satisfaction?
4. Have we addressed any warranty items that you have brought before our attention fairly and in a timely manner?
5. Please rate your level of satisfaction with the work we did for you, 1 being extremely satisfied, 5 being extremely dissatisfied.

Please share any other comments you may have for us:

Yes, you can use me as reference.

Yes, you can use any of my comments as a testimonial on your website.

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